{"id":29746,"date":"2026-08-18T22:58:05","date_gmt":"2026-08-18T22:58:05","guid":{"rendered":"https:\/\/www.empresa-informatica.pt\/it-support-ticketing-system\/"},"modified":"2026-08-20T07:57:58","modified_gmt":"2026-08-20T07:57:58","slug":"it-support-ticketing-system","status":"publish","type":"page","link":"https:\/\/www.empresa-informatica.pt\/de\/it-support-ticketing-system\/","title":{"rendered":"IT-Support &amp; Ticketsystem"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29746\" class=\"elementor elementor-29746 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ent19d15b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ent19d15b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ent19d15c\" data-id=\"ent19d15c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ent19d15d elementor-widget elementor-widget-service\" data-id=\"ent19d15d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"service.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"service-box style15\">\r\n\t\t\t\t\t<!-- Icon \/ Img -->\r\n\t\t\t\t\t<div class=\"service__box--icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service-box-icon\">\r\n\t\t\t\t\t\t\t\t<i class=\"flaticon flaticon-technical-support\"><\/i>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"service-content\">\r\n\t\t\t\t\t\t<h3>Dedicated Business Helpdesk<\/h3>\r\n\t\t\t\t\t\t<p>Certified team, average response under 2 hours<br>\nEvery request logged and measured against written SLAs<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service-btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.empresa-informatica.pt\/empresa-informatica-it\/\">\r\n\t\t\t\t\t\t\t\tRead more \u2026\t\t\t\t\t\t\t\t<i class=\"flaticon flaticon-arrow-pointing-to-right restly-flaticon\"><\/i>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div><!-- .service-btn\t-->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ent19d15e\" data-id=\"ent19d15e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ent19d15f elementor-widget__width-initial elementor-widget elementor-widget-service\" data-id=\"ent19d15f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"service.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"service-box style15\">\r\n\t\t\t\t\t<!-- Icon \/ Img -->\r\n\t\t\t\t\t<div class=\"service__box--icon\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service-box-icon\">\r\n\t\t\t\t\t\t\t\t<i class=\"icon icon-Computer\"><\/i>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"service-content\">\r\n\t\t\t\t\t\t<h3>Client Portal 24\/7<\/h3>\r\n\t\t\t\t\t\t<p>Open and track requests in real time<br>\nYour company\u2019s history and documentation, always available<\/p>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service-btn\">\r\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.empresa-informatica.pt\/portal-clientes\/\">\r\n\t\t\t\t\t\t\t\tRead more \u2026\t\t\t\t\t\t\t\t<i class=\"flaticon flaticon-arrow-pointing-to-right restly-flaticon\"><\/i>\r\n\t\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<\/div><!-- .service-btn\t-->\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ent29d16b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ent29d16b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ent29d16c\" data-id=\"ent29d16c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ent29d16d elementor-widget elementor-widget-text-editor\" data-id=\"ent29d16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n.dr-page{max-width:1140px;margin:0 auto;padding:52px 22px 76px;font-family:\"Rubik\",sans-serif;color:#4a4a4a;}\n.dr-page .dr-k{font-family:\"Fira Sans\",sans-serif;font-size:12.5px;font-weight:600;letter-spacing:2px;text-transform:uppercase;color:#b3141d;margin:0 0 12px;}\n.dr-page h1{font-family:\"Fira Sans\",sans-serif;font-size:40px;line-height:1.2;letter-spacing:-.4px;margin:0 0 18px;color:#232323;}\n.dr-page h2{font-family:\"Fira Sans\",sans-serif;font-size:29px;line-height:1.3;margin:54px 0 16px;color:#232323;}\n.dr-page 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figcaption{font-size:13.5px;color:#8a8a8a;margin-top:10px;line-height:1.5;}\n.dr-split{display:flex;flex-wrap:wrap;gap:32px;align-items:center;margin:36px 0;}\n.dr-split>div{flex:1 1 320px;}\n.dr-split img{display:block;width:100%;height:auto;border-radius:7px;}\n.dr-split p:last-child{margin-bottom:0;}\n.dr-tab{width:100%;border-collapse:collapse;margin:26px 0 10px;font-size:15.5px;}\n.dr-tab th{text-align:left !important;font-family:\"Fira Sans\",sans-serif;font-size:12.5px;letter-spacing:1.4px;text-transform:uppercase;color:#b3141d;padding:0 14px 10px;border-bottom:2px solid #f0dcde;font-weight:600;}\n.dr-tab td{text-align:left !important;padding:14px;border-bottom:1px solid #efeceb;color:#4a4a4a;vertical-align:top;line-height:1.62;}\n.dr-tab tr td:first-child{color:#232323;font-weight:600;width:24%;}\n.dr-tab tr:nth-child(even) td{background:#fbf9f9;}\n.dr-faq{margin:26px 0 10px;}\n.dr-faq>div{border-bottom:1px solid #ece8e8;padding:20px 0;}\n.dr-faq .q{font-family:\"Fira Sans\",sans-serif;font-size:17.5px;font-weight:600;color:#232323;margin:0 0 8px;}\n.dr-faq p{margin:0;font-size:15.5px;color:#5a5a5a;}\n.dr-casos{display:flex;flex-wrap:wrap;gap:16px;margin:26px 0 10px;}\n.dr-casos>div{flex:1 1 280px;background:#faf6f6;border-radius:8px;padding:22px;}\n.dr-casos .c{font-family:\"Fira Sans\",sans-serif;font-weight:600;color:#232323;font-size:16.5px;margin-bottom:6px;}\n.dr-casos p{margin:0;font-size:14.5px;color:#6a6a6a;line-height:1.55;}\n@media(max-width:768px){.dr-page{padding:32px 18px 54px;}.dr-page h1{font-size:29px;}.dr-page h2{font-size:23px;}.dr-page .dr-lead{font-size:17px;}.dr-tab,.dr-tab tbody,.dr-tab tr,.dr-tab td{display:block;width:100%;}.dr-tab thead{display:none;}.dr-tab tr{border-bottom:1px solid #efeceb;padding:6px 0;}.dr-tab td{border:0;padding:6px 0;}}\n<\/style>\n<style>\n.dr-preco{background:#faf6f6;border-left:4px solid #b5101a;border-radius:6px;padding:26px 28px;margin:28px 0 10px;}\n.dr-preco .v{font-family:\"Fira Sans\",sans-serif;font-size:30px;font-weight:700;color:#232323;line-height:1.2;}\n.dr-preco .v small{font-size:15px;font-weight:400;color:#7a7a7a;}\n.dr-preco p{margin:10px 0 0;font-size:15px;color:#5a5a5a;}\n.dr-cta{background:#232323;border-radius:10px;padding:38px 34px;margin:56px 0 8px;color:#fff;}\n.dr-cta h2{color:#fff !important;margin:0 0 12px !important;}\n.dr-cta p{color:#cfcfcf;max-width:720px;}\n.dr-cta a.b{display:inline-block;background:#b5101a;color:#fff;font-family:\"Fira Sans\",sans-serif;font-weight:600;padding:14px 30px;border-radius:5px;margin-top:10px;}\n.dr-cta a.b:hover{text-decoration:none;background:#d31420;}\n<\/style>\n<div class=\"dr-page\">\n<p class=\"dr-k\">Managed support \u00b7 Ticketing system<\/p>\n<h1>IT Support for Companies: from Request to Resolution, with Guaranteed Response Times<\/h1>\n<p class=\"dr-lead\">At DataRoad, no request gets lost in an email thread or a forgotten phone call. Every request enters a <strong>ticketing system<\/strong>, is classified by priority and handled by a certified team \u2014 with an <strong>average response time under 2 hours<\/strong> and a fully documented history.<\/p>\n<div class=\"dr-kpi\">\n<div><div class=\"n\">232+<\/div><div class=\"l\">companies supported<\/div><\/div>\n<div><div class=\"n\">&lt; 2h<\/div><div class=\"l\">average incident response<\/div><\/div>\n<div><div class=\"n\">99.9%<\/div><div class=\"l\">guaranteed uptime<\/div><\/div>\n<div><div class=\"n\">9:30\u201318:30<\/div><div class=\"l\">Mon\u2013Fri \u00b7 24\/7 on Premium 365<\/div><\/div>\n<\/div>\n\n<h2>Why a ticketing system matters<\/h2>\n<p>Without a ticketing system, IT support lives on loose emails and phone calls: requests get lost, nobody knows what is pending, and yesterday&#8217;s problem only resurfaces when it has already stopped the business. It is the difference between <strong>promising support and being able to prove it<\/strong>.<\/p>\n<p>With DataRoad&#8217;s ticketing system, every request has <strong>a number, an owner and a deadline<\/strong>. It is classified by priority, measured against <a href=\"\/niveis-de-servico-sla\/\">written SLAs<\/a> and stored in your company&#8217;s history \u2014 so any technician has the full context without asking you the same questions twice.<\/p>\n\n<h2>Three ways to open a request<\/h2>\n<div class=\"dr-grid\">\n<div><h3>Client Portal<\/h3><p>Open requests in seconds, follow their status in real time and browse your company&#8217;s full history in the <a href=\"\/portal-clientes\/\">DataRoad client portal<\/a> \u2014 available 24\/7.<\/p><\/div>\n<div><h3>Email<\/h3><p>An email to our helpdesk automatically creates a ticket with its own number. You receive an instant confirmation and all updates follow in the same thread.<\/p><\/div>\n<div><h3>Phone<\/h3><p>For urgent issues, call <strong>+351 211 459 950<\/strong> (working days, 9:30\u201318:30 Lisbon time). The request is logged as a ticket in exactly the same way \u2014 nothing stays outside the system.<\/p><\/div>\n<\/div>\n\n<h2>The life cycle of a ticket, step by step<\/h2>\n<figure class=\"dr-fig\"><img decoding=\"async\" src=\"https:\/\/www.empresa-informatica.pt\/wp-content\/uploads\/2026\/08\/dataroad-managed-support-cycle-en.png\" alt=\"DataRoad managed support cycle \u2014 from request to resolution\" loading=\"lazy\"><figcaption>The DataRoad managed support cycle: monitor, detect, resolve, document.<\/figcaption><\/figure>\n<div class=\"dr-passos\">\n<div><div class=\"n\">1<\/div><h3>Opening<\/h3><p>The request arrives via portal, email or phone \u2014 or is created automatically by our monitoring, before you even notice the problem.<\/p><\/div>\n<div><div class=\"n\">2<\/div><h3>Triage<\/h3><p>A technician analyses the case, confirms the business impact and gathers context: affected users, equipment, history.<\/p><\/div>\n<div><div class=\"n\">3<\/div><h3>Priority &amp; assignment<\/h3><p>The ticket receives a priority (P1 to P4) with an SLA-defined response time and is assigned to the right specialist for the topic.<\/p><\/div>\n<div><div class=\"n\">4<\/div><h3>Diagnosis &amp; resolution<\/h3><p>Most cases are solved remotely on the first intervention; when needed, we come on site.<\/p><\/div>\n<div><div class=\"n\">5<\/div><h3>Validation with you<\/h3><p>The ticket only moves to closure after the user confirms everything is working \u2014 we never close by decree.<\/p><\/div>\n<div><div class=\"n\">6<\/div><h3>Closure &amp; record<\/h3><p>The resolution is documented in your company&#8217;s knowledge base. Recurring problems trigger preventive actions.<\/p><\/div>\n<\/div>\n\n<h2>Priorities and first-response times<\/h2>\n<table class=\"dr-tab\">\n<thead><tr><th>Priority<\/th><th>Example<\/th><th>First response<\/th><\/tr><\/thead>\n<tbody>\n<tr><td><strong>P1 \u00b7 Critical<\/strong><\/td><td>Business stopped: server, network or essential service down<\/td><td>&lt; 1 hour<\/td><\/tr>\n<tr><td><strong>P2 \u00b7 High<\/strong><\/td><td>User or team stopped, active security risk<\/td><td>&lt; 2 hours<\/td><\/tr>\n<tr><td><strong>P3 \u00b7 Medium<\/strong><\/td><td>Fault or error without stopping operations<\/td><td>&lt; 4 hours<\/td><\/tr>\n<tr><td><strong>P4 \u00b7 Low<\/strong><\/td><td>Requests, changes and planned improvements<\/td><td>&lt; 8 working hours<\/td><\/tr>\n<\/tbody>\n<\/table>\n<p>These times are not good intentions: they are <strong>defined in writing in our <a href=\"\/niveis-de-servico-sla\/\">service level agreements (SLAs)<\/a><\/strong> and measured in regular reports. In practice, the real average is often better \u2014 under 2 hours across all requests.<\/p>\n\n<h2>What about after hours?<\/h2>\n<p>Standard support hours are <strong>Monday to Friday, 9:30 to 18:30<\/strong> (Lisbon time). Outside these hours, our <a href=\"\/empresa-informatica\/\">24\/7 monitoring<\/a> keeps watching your systems and raising automatic alerts. For companies that cannot stop \u2014 clinics, logistics, international operations \u2014 the <a href=\"\/it-unlimited-premium-365\/\"><strong>IT Unlimited Premium 365<\/strong><\/a> plan includes support outside normal working hours.<\/p>\n\n<h2>Proactive support: the tickets we open before you do<\/h2>\n<p>A significant share of DataRoad tickets are not opened by clients \u2014 they are opened by our <strong>24\/7 monitoring systems<\/strong>. Disks filling up, failed backups, expiring certificates, equipment reporting errors: alerts create tickets automatically and the team acts <strong>before the problem stops anyone<\/strong>. That is the difference between reactive support and <a href=\"\/servicos-it\/\">managed IT<\/a>.<\/p>\n\n<h2>Major incidents: escalation and communication<\/h2>\n<p>When an incident has a wider impact, the process changes scale: a <strong>dedicated incident owner<\/strong> takes over coordination, you receive regular status updates until resolution and, at the end, a <strong>post-incident report<\/strong> with causes and preventive measures. No silence, no &#8220;we&#8217;re looking into it&#8221;.<\/p>\n<ul>\n<li><strong>Written, measured SLAs<\/strong> \u2014 contractual response times, not verbal promises.<\/li>\n<li><strong>Regular reports<\/strong> \u2014 tickets opened and closed, response times and trends.<\/li>\n<li><strong>Complete history<\/strong> \u2014 your company&#8217;s entire IT life, documented and searchable.<\/li>\n<li><strong>No lock-in<\/strong> \u2014 trust is renewed every month, with results.<\/li>\n<\/ul>\n\n<h2>Frequently asked questions<\/h2>\n<div class=\"dr-faq\">\n<div><p class=\"q\">How do I open a support ticket?<\/p><p>Through the client portal (24\/7), by email to our helpdesk or by phone (+351 211 459 950, working days 9:30\u201318:30). Whichever channel you use, the request gets a number and a response deadline.<\/p><\/div>\n<div><p class=\"q\">What is the difference between response time and resolution time?<\/p><p>Response is when a technician takes ownership and starts working \u2014 that is what the SLAs guarantee (e.g. under 1 hour for a P1). Resolution depends on complexity, but most requests are solved remotely on the first intervention.<\/p><\/div>\n<div><p class=\"q\">What happens outside support hours?<\/p><p>24\/7 monitoring stays active at all times and logs alerts automatically. Companies on the IT Unlimited Premium 365 plan have support outside normal working hours.<\/p><\/div>\n<div><p class=\"q\">Can I follow the status of my requests?<\/p><p>Yes. In the client portal you can see open tickets, the status of each one and your company&#8217;s full history \u2014 without having to call and ask.<\/p><\/div>\n<div><p class=\"q\">Do I need a contract to use the support?<\/p><p>SLAs and the portal are part of the IT Unlimited plans. For one-off needs there is <a href=\"\/assistencia-informatica-empresa\/\">on-demand IT assistance<\/a> \u2014 and if you want predictability, plans start at \u20ac21 per workstation per month.<\/p><\/div>\n<\/div>\n\n<div class=\"dr-cta\">\n<h2>Want support with guaranteed times \u2014<br>and proof they are met?<\/h2>\n<p>Talk to us: we will show you the portal, the SLAs and the reports our 232+ clients receive.<\/p>\n<a class=\"b\" href=\"\/empresa-servicos-informatica\/?assunto=IT%20Support%20%26%20Tickets%20(EN)\">Request a managed support proposal<\/a>\n<\/div>\n<\/div>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"inLanguage\":\"en\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How do I open a support ticket?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Through the client portal (24\/7), by email to the helpdesk or by phone (+351 211 459 950, working days 9:30\u201318:30). The request gets a number and a response deadline.\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between response time and resolution time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Response is when a technician takes ownership and starts working \u2014 that is what the SLAs guarantee. Most requests are solved remotely on the first intervention.\"}},{\"@type\":\"Question\",\"name\":\"What happens outside support hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"24\/7 monitoring stays active and logs alerts automatically. Companies on IT Unlimited Premium 365 have support outside normal working hours.\"}},{\"@type\":\"Question\",\"name\":\"Can I follow the status of my requests?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, in the client portal: open tickets, status and full history.\"}},{\"@type\":\"Question\",\"name\":\"Do I need a contract to use the support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"SLAs and the portal are part of the IT Unlimited plans, starting at \u20ac21 per workstation per month. On-demand assistance is also available.\"}}]}<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ent39d16b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ent39d16b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ent39d16c\" data-id=\"ent39d16c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ent39d16d elementor-widget elementor-widget-sectiontitle\" data-id=\"ent39d16d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sectiontitle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t\t\t<div class=\"\">\r\n\t\t\t<div class=\"section-title t_left\">\r\n\t\t\t\t<h5>Contacte-nos j\u00e1<\/h5>\r\n\t\t\t\t<div class=\"title\">\r\n\t\t\t\t    <h3>Formul\u00e1rio de Contacto<\/h3>\r\n\t\t\t\t    <h2><span><\/span><\/h2>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"bar-main\">\r\n\t\t\t\t\t<div class=\"bar bar-big\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<p>Pe\u00e7a uma proposta \u00e0 DataRoad. tratamos do resto com uma resposta r\u00e1pida e clara de forma a apoiar as necessidades da sua empresa.\n<br><br>\nConte-nos o que precisa. Suporte inform\u00e1tico, instala\u00e7\u00e3o de redes, ciberseguran\u00e7a, mudan\u00e7a de escrit\u00f3rio ou simplesmente uma segunda opini\u00e3o sobre a sua infraestrutura IT \u2014 estamos aqui para ajudar.\n<br><br>\nPreencha o formul\u00e1rio e um t\u00e9cnico especializado entra em contacto consigo no pr\u00f3prio dia.<\/p>\r\n\t\t\t<\/div>\t\r\n\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ent39d16e elementor-widget elementor-widget-shortcode\" data-id=\"ent39d16e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f29748-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"29748\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/pages\/29746#wpcf7-f29748-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"29748\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f29748-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAEIDQjY4gRHlgXvx\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"assunto\" \/>\n<div class=\"dr-fc\">\n\t<div class=\"dr-fc-form\">\n\t\t<p><input type=\"hidden\" id=\"zc_gad\" name=\"zc_gad\" value=\"\" \/>\n\t\t<\/p>\n\t\t<div class=\"dr-fc-row\">\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-nome\">Name<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"sub\" autocomplete=\"name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required dr-f\" id=\"dr-nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"sub\" autocomplete=\"name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-empresa\">Company<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required dr-f\" id=\"dr-empresa\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company name\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-row\">\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-email\">Email<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"sub2\" autocomplete=\"email\" inputmode=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email dr-f\" id=\"dr-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"name@company.com\" value=\"\" type=\"email\" name=\"sub2\" autocomplete=\"email\" inputmode=\"email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-tel\">Phone<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"sub3\" autocomplete=\"tel\" inputmode=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel dr-f\" id=\"dr-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+351 000 000 000\" value=\"\" type=\"tel\" name=\"sub3\" autocomplete=\"tel\" inputmode=\"tel\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-row\">\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-nif\">Company VAT number<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nif\" autocomplete=\"off\" inputmode=\"numeric\" pattern=\"[0-9]{9}\"><input size=\"40\" maxlength=\"9\" minlength=\"9\" class=\"wpcf7-form-control wpcf7-text dr-f\" id=\"dr-nif\" aria-invalid=\"false\" placeholder=\"9 digits (optional)\" value=\"\" type=\"text\" name=\"nif\" autocomplete=\"off\" inputmode=\"numeric\" pattern=\"[0-9]{9}\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"dr-fc-c\">\n\t\t\t\t<p><label for=\"dr-motivo\">Subject<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"motivo\"><select class=\"wpcf7-form-control wpcf7-select dr-f\" id=\"dr-motivo\" aria-invalid=\"false\" name=\"motivo\"><option value=\"\">Select what you need<\/option><option value=\"IT support and helpdesk (IT Unlimited plan)\">IT support and helpdesk (IT Unlimited plan)<\/option><option value=\"Networks, cabling and WiFi\">Networks, cabling and WiFi<\/option><option value=\"Cybersecurity and backups\">Cybersecurity and backups<\/option><option value=\"Microsoft 365 and cloud\">Microsoft 365 and cloud<\/option><option value=\"Office relocation\">Office relocation<\/option><option value=\"CCTV and IP PBX\">CCTV and IP PBX<\/option><option value=\"Switching IT provider\">Switching IT provider<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-c\">\n\t\t\t<p><label for=\"dr-msg\">Message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"placeholder\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea dr-f\" id=\"dr-msg\" aria-invalid=\"false\" placeholder=\"Tell us what you need \u2014 how many workstations, which systems, what the problem is.\" name=\"placeholder\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-rgpd\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"aceito\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"aceito\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept the <a href=\"\/politica-de-privacidade\/\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> and authorise DataRoad to contact me.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-acao\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner dr-fc-btn\" type=\"submit\" value=\"Request a quote\" \/><span class=\"dr-fc-nota\">Reply within the same business day. No commitment.<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<aside class=\"dr-fc-lado\">\n\t\t<p><span class=\"dr-fc-tag\">Fast response<\/span>\n\t\t<\/p>\n\t\t<h3>Prefer to speak to someone now?\n\t\t<\/h3>\n\t\t<p class=\"dr-fc-sub\">We have our own teams in Lisbon and Porto. Call and speak to a technician, not a call centre.\n\t\t<\/p>\n\t\t<div class=\"dr-fc-ct\">\n\t\t\t<p><span class=\"dr-fc-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg><\/span><span class=\"dr-fc-tx\"><b>Phone<\/b><a href=\"tel:+351211459950\">+351 211 459 950<\/a><em>Business days, 9.30am\u20131pm and 2pm\u20136.30pm<\/em><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-ct\">\n\t\t\t<p><span class=\"dr-fc-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 4h16v16H4z\"\/><path d=\"m4 6 8 6 8-6\"\/><\/svg><\/span><span class=\"dr-fc-tx\"><b>Email<\/b><a href=\"mailto:sales@dataroad.pt\">sales@dataroad.pt<\/a><em>Quotes and new projects<\/em><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-ct\">\n\t\t\t<p><span class=\"dr-fc-ic\"><svg viewBox=\"0 0 24 24\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 1 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg><\/span><span class=\"dr-fc-tx\"><b>Where we are<\/b><span class=\"dr-fc-v\">Lisboa &middot; Porto<\/span><em>Support across Portugal<\/em><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-ct\">\n\t\t\t<p><span class=\"dr-fc-ic\"><svg viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/><\/svg><\/span><span class=\"dr-fc-tx\"><b>Emergencies<\/b><span class=\"dr-fc-v\">24\/7 support<\/span><em>For clients with an IT Unlimited contract<\/em><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"dr-fc-stats\">\n\t\t\t<div>\n\t\t\t\t<p><b>11+<\/b><span>years<\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div>\n\t\t\t\t<p><b>232<\/b><span>companies<\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div>\n\t\t\t\t<p><b>SLA<\/b><span>per contract<\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/aside>\n<\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"239\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Managed support \u00b7 Ticketing system IT Support for Companies: from Request to Resolution, with Guaranteed Response Times At DataRoad, no request gets lost in an email thread or a forgotten phone call. Every request enters a ticketing system, is classified by priority and handled by a certified team \u2014 with an average response time under [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25891,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-default.php","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-29746","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"How DataRoad support works: ticketing system with priorities, average response under 2 hours, 24\/7 client portal and proactive monitoring. 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