IT Unlimited Essential — Remote and Phone IT Support Plan
Don’t hesitate to ring when you need to.
Remote and Telephone Support
During working hours
Certified technicians
No waiting or queues
Ticketing Support
Orders portal
Order history
Priorities by criticality
Guaranteed Response with SLA
Defined response times
Priorities by criticality
Order history
Update Management
Security patches
System updates
Monthly report on the park
// IT Unlimited Essential
Plan
IT Unlimited ESSENTIAL
The solid foundation for small businesses. Remote and telephone support during working hours, provided by certified technicians, with response times guaranteed by an SLA.
We monitor your systems 24/7 with automatic alerts, apply updates and security patches, and send you a monthly report on the status of your IT infrastructure.
It's the bare minimum that a reputable company should have: to stop waiting for something to break down before reacting.
Subject to confirmation
100% Remote and Telephone Plan - remote resolution in minutes, excluding travel time.
No minimum term — stay with us because you want to Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
The Essential is a plan remote and telephone support. It does not include travel or on-site assistance — and that is precisely what makes it affordable for smaller organisations, given that the vast majority of day-to-day issues are resolved remotely and without waiting times.
If your company requires on-site interventions, complete fleet management or managed cybersecurity, the recommended plan is IT Unlimited Premium.
Start with the essentials. Grow when it makes sense.
Who is IT Unlimited Essential for
Small businesses that still operate in reactive mode: they call a technician when something breaks, pay by the hour, and are left with no real idea of the actual state of their IT.
The Essential plan replaces this model with a fixed monthly fee that includes remote and telephone support during working hours, permanent systems monitoring and a response with deadlines defined by an SLA.
What is included
- Remote and telephone support during working hours
- 24/7 monitoring with automatic alerts
- Incident response with defined SLA
- Update and security patch management
- Monthly IT equipment status report
- Dedicated email and telephone helpdesk
What is not included
On-site visits and support, comprehensive fleet management, managed firewall and antivirus services, and out-of-hours support. All of this is included in the Premium and Premium 365 plans.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support
during working hours - Ticketing support
with orders portal - Incident response with an SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Comprehensive fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No limit on hours
- Dedicated helpdesk
during working hours
- Everything that’s included
at IT Unlimited - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that have professionalised their IT support
They all started by stopping calling a technician only when something breaks down
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.empresa-informatica.pt/wp-content/uploads/2025/04/munit.png)
// Testimonials from our customers
What do the
Our Customers
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
Contact us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
Latest news
DataRoad's latest news and articles.
Office Relocation: An IT Checklist to Ensure Everything Runs Smoothly
IT checklist for relocating premises: the long lead times that affect everything, what needs to be decided before the work begins, the phased plan and the mistakes that are always repeated.
IT for Businesses: Lisbon, Setúbal, Porto, Beja, Cascais and Oeiras
IT support for businesses on the Setúbal Peninsula: what sets the region’s needs apart, when face-to-face contact is essential, and the four questions to ask before engaging a local partner.
Enterprise Wireless Networks: Why Home Wi-Fi Isn’t Up to the Job
Wireless networks for businesses: the four issues that cause Wi-Fi failures, why more access points can worsen the network, the role of a coverage survey, and the most demanding environments.