IT Unlimited Premium 365 — IT Support 24/7, 365 Days
24/7/365 support
Weekends and bank holidays included
Anytime, any day
Permanent answer
Dedicated Account Manager
Single point of contact
IT alignment meetings
Know your operation
Business Continuity
Disaster Recovery Plan
Backups and replicas
Resits
Project Priority
Priority access to projects
Network and infrastructure
Executive reports
IT Unlimited Premium 365
Plan
IT Unlimited PREMIUM 365
For businesses that can’t afford to stop — ever. IT Unlimited Premium 365 is your dedicated IT department, available at any time, any day of the year.
It includes everything in IT Unlimited Premium and adds coverage 24 hours a day, 7 days a week, 365 days a year, with weekends and bank holidays included.
You’ll have a dedicated technical account manager, regular strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
Subject to confirmation
Support 24 hours a day, 7 days a week, 365 days a year — for operations that can never stop.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
It is the recommended plan for ongoing operations — the hospitality sector, clinics, retail, manufacturing, shared services and companies with teams spread across different time zones.
In addition to ongoing support, you have priority access to network and infrastructure projects and executive reports prepared for senior management, rather than for the technical team.
Your IT department. Without the cost of having it in-house.
Who is IT Unlimited Premium 365 for?
Companies whose operations there is no closing timea hotel where the Wi-Fi has to work at three in the morning, a clinic that opens on Saturday, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In such situations, a helpdesk operating during normal working hours is not enough. Premium 365 guarantees a response at any time, every day of the year, including weekends and public holidays.
What is included
- Everything included in IT Unlimited Premium
- Support 24 hours a day, 7 days a week, 365 days a year
- Weekends and bank holidays included
- Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
More than support
With a dedicated technical account manager, IT ceases to be a series of one-off requests and instead becomes part of a plan: what needs replacing, when, and what impact this will have on the budget.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support
during working hours - Ticketing support
with orders portal - Incident response with an SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Comprehensive fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No limit on hours
- Dedicated helpdesk
during working hours
- Everything that’s included
at IT Unlimited - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Companies that never close — and whose IT departments never do either
Hospitality, healthcare, manufacturing and shared services, with round-the-clock coverage
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.empresa-informatica.pt/wp-content/uploads/2025/04/munit.png)
// Testimonials from our customers
What do the
Our Customers
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
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