DataRoad · IT Services and Consultancy
IT outsourcing
Your IT department
For businesses without an IT team, or with one that's stretched to the limit.
We take over the entire function or bolster the existing one: helpdesk, infrastructure, security and supplier management, with a single point of contact.
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Full IT Outsourcing
The complete IT department for a fixed monthly fee
Unlimited support, 24/7 monitoring and a written SLA
Supplement to the Internal Team
Reinforcement of your team with certified specialists
Cybersecurity, projects and second-line support
IT Outsourcing in Portugal
IT Outsourcing: the complete IT department, without the cost of building it
Hiring, training and retaining an in-house IT team costs tens of thousands of euros a year — and it still fails during holidays, sick leave and with technologies that nobody masters. With DataRoad's IT outsourcing, your company hands over all its IT to a certified team in Lisbon, for a fixed monthly fee, with a written SLA and measured results. In Spanish, Portuguese and English.
What is IT outsourcing — and why it makes sense now
IT outsourcing is handing over the management of your company's IT to a specialised partner — a Managed Services Provider (MSP) — rather than keeping it in-house. The partner takes on user support, servers, the network, security, backups and communications, and is accountable for everything with agreed response times.
For most companies with up to 250 employees, the calculation is simple: a single internal technician costs over €30,000/year, knows a fraction of the necessary technologies and has no cover when they are absent. Outsourcing gives you an entire team — systems, networks, cybersecurity, cloud and voice — for less than that single salary costs, with permanent coverage and documented knowledge that doesn't walk out the door when someone changes jobs.
What we deliver
Unlimited helpdesk support
Remote, telephone and on-site support for your users, with unlimited requests and no hourly charges. Your employees call, we resolve.
24/7/365 monitoring
Servers, network and critical services monitored by the minute, with real-time alerts. We detect and act before the problem halts operations.
Cybersecurity and backups
Managed firewalls, endpoint protection, access policies and tested backups with a recovery plan. GDPR compliance included.
Professional networks and Wi-Fi
Design, installation and management of enterprise wired and wireless networks — from office to warehouse, from hotel to clinic.
Microsoft 365 and cloud
Complete Microsoft 365 management, optimised licences and zero-downtime migrations.
Voice communications
Hosted IP PBX telephone systems with auto-attendant, queues and reporting — integrated into the same contract.
Three models, according to their reality
| Model | Who for | How it works |
|---|---|---|
| Full outsourcing | Businesses without an in-house IT team | DataRoad is your complete IT department: users, infrastructure, security, suppliers and projects — all with us, for a fixed fee. |
| Complement to the internal team | Companies with overloaded internal IT | Your team maintains the day-to-day; we take care of 24/7 monitoring, cybersecurity, specialised projects, or second-level support. |
| Project outsourcing | Specific needs and changes | Migrations, office relocations, new networks, branch openings in Portugal — executed by a certified team, from start to finish. |
Why Portugal — and why DataRoad
Portugal has become one of the preferred destinations for international companies: time zone aligned with London, technical talent, competitive costs and European stability. If your company is installing in Portugal or setting up a team under a scheme of nearshoring, DataRoad takes care of everything that connects, protects and supports that operation — office, network, workstations, security and communications — with service in Spanish, Portuguese and English and proven experience with multinationals, embassies and international schools.
- 11+ years of operation and 232+ companies supported across the country;
- Certified own equipment Cisco, Fortinet, Sophos, Microsoft, Dell, HP and VMware;
- Written and measured SLAs: 99.9% availability and an average response time of less than 2 hours;
- No contract customers stay because they want to, not because the contract forces them to;
- 5.0 stars on Google with dozens of real customer reviews.
How much does IT outsourcing cost?
IT Unlimited plans for a fixed monthly fee: Essential (100% remote and telephone support, minimum 10 workstations), Premium (with call-outs and Microsoft 365 management included) and Premium 365 (24/7/365 coverage). No minimum contract. Complex infrastructures have a bespoke proposal.
How does it start
Diagnosis
Free audit of your current infrastructure, risks and costs — no obligation.
Proposal
Written plan and fixed fee, with a clear scope and SLA. Response within 24 working hours.
Transition
Onboarding documented within 30 days, without disrupting operations or the users.
Operation
Unlimited support, 24/7 monitoring, reporting and regular review meetings.
Companies that have already handed over their IT to DataRoad
Network and communications infrastructure in a large-scale food processing operation.
Complete IT infrastructure for the Portugal operation of an international car rental company.
IT network and support at the Lisbon campus of a European university college.
Frequently asked questions about IT outsourcing
Do we lose control of our IT when we outsource?
No — you gain. You receive regular reports, a client portal with the status of all requests and complete documentation of your infrastructure, which remains yours. You always decide; we execute and answer to an SLA.
What if we already have an in-house technician or team?
We complement this: the internal team keeps close to the business while we take on 24/7 monitoring, security, projects or second-line support. It is the model used by several of our client companies.
How long does the transition from another provider take?
The typical onboarding lasts 30 days: we inventory, document and gradually take over, without downtime. If you are coming from a previous provider, we take care of the transfer of accesses and credentials.
Do you work with foreign companies setting up in Portugal?
Yes — it is one of our specialities: multinationals, embassies and international schools. Communication in Spanish and English, European invoicing and experience in setting up offices from scratch.
Are we tied into a long contract?
No. IT Unlimited plans do not have a minimum contract period. The commitment is renewed every month based on the quality of the service — not because of clauses.
Talk to us before hiring another technician
Tell us about your operation and receive, within 24 working hours, an IT outsourcing proposal with a fixed scope, SLA and fee. No obligation.
Request an IT outsourcing proposalDataRoad Support Plans
Your company's IT
in the right hands
- Remote and telephone support
during working hours - 24/7 monitoring
with automated alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited face-to-face support
- travel included
- Advanced 24×7×365 monitoring
- Complete fleet management
- Cyber security included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No time limit
- Dedicated helpdesk
during working hours
- All-inclusive
Unlimited - 24/7/365 support
- weekends and bank holidays included
- Dedicated Technical Account Manager
- Periodic IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Tailored executive reports
Some of the companies that entrust their infrastructure to DataRoad,
sectors where an outage costs much more than IT support
// OUR IT SERVICES
Discover all the benefits
Support and IT Implementation
Wireless Networks
Installation, configuration and deployment of corporate and enterprise wireless network solutions, with management
Information Security
IT security and information protection solutions for workstations, servers and networks
Helpdesk Support
IT user support: on-site, remote and telephone. Permanent and business support
Backups
Information security with monitoring and alerts. Local and remote backups. Disaster Recovery solutions
Computer Networks
Computer network maintenance, implementation, management and optimisation
IT consultancy
Analysis, management and optimisation of IT solutions, networks, systems and computer security
Cloud Solutions
Cloud security, sharing and collaboration solutions, Microsoft 365 and Google Workspace. Implementation, management and maintenance
The technologies we master, manufacturer-certified
We work only with enterprise platforms, with a certified team in each of them
Contact us now
Contact Form
Request a proposal from DataRoad: we take care of the rest with a quick and clear response to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist technician will contact you the same day.